GDPR Compliance

At Urbano Services, we are committed to protecting the privacy and personal data of our users in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This GDPR Compliance statement explains how we collect, process, store, and protect personal data for individuals located in the European Economic Area (EEA) when they use our website https://urbanopatchandpaint.com or engage with our services.

1. Data Controller

Urbano Services is the data controller responsible for the processing of your personal data. You can contact us at:

Urbano Services
Email: support@urbanopatchandpaint.com
Address: [Insert Company Address Here]

2. Personal Data We Collect

We may collect and process the following personal data:

Identity and Contact Data: Name, email address, phone number, or other information you provide when contacting us or requesting services.
Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
Usage Data: Information about how you interact with our website, such as pages visited and navigation patterns.

3. Legal Basis for Processing

We process personal data based on the following legal grounds under GDPR:

Consent: Where you have given explicit consent, such as for marketing communications or certain cookies.
Contractual Necessity: To fulfill a contract or take steps at your request prior to entering a contract (e.g., processing service requests).
Legitimate Interests: For purposes such as improving our website, analyzing usage, or ensuring security, where our interests are not overridden by your rights.
Legal Obligation: To comply with applicable laws or regulations.

4. Purposes of Processing

We process personal data for the following purposes:

To provide and improve our services, including responding to inquiries and fulfilling requests.
To personalize and enhance your experience on our website.
To send marketing or service-related communications (with your consent, where required).
To analyze website usage and ensure its functionality and security.
To comply with legal and regulatory obligations.

5. Data Sharing and Transfers

We may share your personal data with:

Service Providers: Trusted third parties who assist us in operating our website or providing services (e.g., hosting or analytics providers), subject to strict data protection agreements.
Legal Authorities: When required by law or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

If personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR requirements.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

7. Your GDPR Rights

As an EEA resident, you have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data under certain circumstances.
Restriction: Request restriction of processing in specific cases.
Data Portability: Request a copy of your data in a structured, commonly used format.
Object: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise these rights, please contact us at support@urbanopatchandpaint.com. We will respond to your request within one month, subject to any legal exemptions or extensions.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can manage your cookie preferences through our cookie consent tool or your browser settings. For more details, see our Privacy Policy.

9. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

10. Complaints

If you have concerns about our data practices, please contact us at support@urbanopatchandpaint.com. You also have the right to lodge a complaint with a supervisory authority in your country of residence or where the alleged infringement occurred.

11. Updates to This Statement

We may update this GDPR Compliance statement to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated statement on our website with a revised effective date.

12. Contact Us

For questions or requests related to GDPR compliance or your personal data, please contact us at: